Ararat Rural City Council - COVID-19 Response

This page was last updated Monday, 11 October 2021.

East Grampians Health Service is working in partnership with Ararat Rural City Council to offer care for individuals and families who are affected by the current COVID-19 situation in Ararat.
Any individual or family who needs access to food packages or further logistical support, or is unsure where to turn to, is urged to call 5355 0980 and Ararat Rural City Council staff will assist.
If you require financial assistance, there is help available.
  • The $1500 Pandemic Leave Disaster Payment is a one-off payment to help Victorian workers who have been directed to self-isolate or quarantine for 14 days, or care for someone who has been directed to self-isolate or quarantine. 
  • The Victorian Government is also providing a $450 COVID-19 Test Isolation Payment to support Victorian workers, including parents and guardians, who are required to self-isolate while you wait for the results of your COVID-19 test.
For further information and how to apply, please go to 
You can also keep up to date with the latest COVID-19 information via or call the Coronavirus hotline on 1800 675 398.  The Victorian State Government Coronavirus website also provides translated information for people from culturally and linguistically diverse backgrounds, health professionals and industry. 
The East Grampians Health Service COVID-19 swab testing clinic moves back to the EGHS carpark from 10am to 5pm on Friday 8 October (drive through, no appointment necessary) and on Saturday and Sunday (October 9-10 ) the clinic will also be held at EGHS from 1pm to 4pm (drive through, no appointment necessary). EGHS and Council thanks the community for coming forward to get tested. If you have any symptoms, no matter how mild, please come forward to get tested. Check exposure sites at:
There are now several locations within Ararat Rural City where you can receive the COVID-19 vaccine. To make a booking, call one of the clinics below: 
  • For East Grampians Health Service, Elmhurst Bushing Nursing Centre, Lake Bolac Bush Nursing Centre, and Willaura Healthcare call (03) 5352 9363 
  • Ararat Medical Center, Ph: (03) 5352 2311  
  • Tristar Medical Group Ararat, Ph: (03) 5352 1555 
Ararat Rural City Council has established the Ararat Community Relief Centre to help residents if they have questions, concerns or needs during COVID-19 restrictions. The Centre is not a physical location to visit, but a telephone number you can call for help and advice - 5355 0980. 
To download a copy of Ararat Rural City Council's COVID-19 financial hardship guidelines and application form, please click here.
The Community Activation and Social Isolation Initiative, or CASI, has been implemented to provide those in need with localized support during this difficult time. This initiative connects callers to a trained Australian Red Cross Volunteer who can provide psychological first aid and emotional support to callers. These volunteers can then refer them further to local community connectors. Community Connectors are people located within our region and will be able to provide callers with a range of support and give them the ability to talk to a like-minded person who is in a strong position to provide tailored support. Examples of support that Community Connectors can provide are:
  • Regular support chats
  • Practical assistance, such as helping to access food and other essentials
  • Link people to social activities and groups to help with isolation
CASI network can be contacted by calling the Coronavirus Hotline on 1800 675 398 and pressing ‘3’ .


Any businesses who have concerns about how they will reopen are welcome to contact the business support staff at the Ararat Rural City Council, who can help with a range of concerns, such as:
  • Facilitating business to business relationships
  • Business advice on how to reopen safely
  • Assist with lodging applications for permits, such as outdoor dining and liquor licencing
  • Costs of permits and liquor licencing will be waivered during this time, and we are working to help this transition be as smooth as possible for all local businesses.
Ararat Rural City Council would like to thank all businesses in the region for their resilience and we want to extend our help as far as we can. Further details on how Council can help are available through the COVID-19 Business Support Page
Businesses who would like assistance are welcome to contact our staff:


Ararat Rural City Council thanks the community for its support in adhering to safety measures as we continue to navigate through these uncertain times.
The Victorian Government's recent announcement enables us to reopen some of our services and facilities from 10 September, including the Ararat Library, Ararat Gallery TAMA and Municipal Offices.
You'll find a summary below of Council services, in particular, what's open, closed, and operating differently:
  • Ararat Dog Park - Open 
  • Playgrounds - Open 
  • Skate Parks - Reopens from 10 September
  • Outdoor fitness stations - Reopens from 10 September
  • Municipal Offices (Customer Service Desk) - Reopens from 10 September. Alternatively, phone: 03 5355 0200, or email for assistance. 
  • Ararat Library – Reopens from 10 September
  • Ararat Fitness Centre – Reopens from 21 September with limited operations and density restrictions in place, meaning:
    • Gym & Indoor Pool are open with density limits. Opening hours: Mon-Fri from 6am to 4pm, weekends & public holidays from 1pm to 5pm
  • Ararat Gallery TAMA – Reopens from 10 September
  • Ararat Town Hall – Reopens from 10 September for events
  • Visitor Information Centre – Reopens from 10 September
  • Transfer stations and waste collection will continue as usual  in a COVID-Safe manner
  • Meals on Wheels and Home Support services will continue in a COVID-Safe manner 
  • Maternal and Child Health - available, please contact by phone: 03 5355 0224 to make an appointment 
  • Animal Management – available, contact by phone: 03 5355 0200 
If you have further questions concerning COVID-19 restrictions, please contact the Ararat Community Relief Centre on 03 5355 0980. 


Visit our customer service centre on 59 Vincent Street or you can connect with us through:


Call 5355 0200 to speak to one of our customer service staff.

Send us an email through and we will respond to your query as soon as possible.
Social Media:
Please keep an eye on our website or social media accounts for updates around the ongoing changes.
Making a payment
Payments such as pet registrations, rates and other Council fees can be made online through BPay or by phone, on 5355 0200 to pay via credit card.
Cheques will also be accepted by the reception. Council Staff will mail out a receipt once payment is processed.


Council's Economic Development team is dedicated to working closely with businesses to cushion the blow in these difficult times and assist businesses to navigate the options available to them. #Stongertogether 

For information links to access advice regarding funding and health advice for businesses of all sizes, please click here