Ararat Rural City Council - COVID-19 (Coronavirus) arrangements
We may not be able to talk to you in person right now, but Council staff are still working and are ready to take your phone calls and answer your emails. To get in touch:
- Phone us on (03) 5355 0200
- Email us at email@example.com
For detailed information on service changes during COVID-19 restrictions, please read on below.
To read a statement from Ararat Rural City Council CEO Dr Tim Harrison's, please click here.
CUSTOMER ENQUIRIES, QUESTIONS AND BILL PAYMENTS
Customer service at the 59 Vincent Street office has been modified with the office closed to the public. However, staff are still working and are available to answer calls and emails. Residents can email via firstname.lastname@example.org and telephone on 5355 0200 during office hours, Monday to Friday.
Residents can pay pet registrations, rates and other Council fees online through BPay or they can phone our staff on 5355 0200 to pay via credit card. Council is also taking cheque payments – please drop your cheques with a copy of your bill in an envelope into the mailbox at the front doors of the office at 59 Vincent Street, Ararat. Staff will mail out a receipt to you once payment is processed.
Gum San Chinese Heritage Centre
Ararat Regional Library
Ararat Fitness Centre
Ararat Town Hall
Ararat Gallery TAMA (Textile Art Museum Australia)
Ararat and Grampians Visitor Information Centre
Alexandra Oval Reserve including the Alexandra Oval Community Centre
No new campers permitted at Green Hill Lake Campground
The Ararat Skate Park and all 29 playgrounds around the municipality
Residents can still email via email@example.com and telephone on 5355 0200 with any enquiries or questions.
Rural transfer stations will operate on reduced hours, opening on the days and times listed below:
- Elmhurst - Sundays 1pm-4pm
- Lake Bolac - Wednesdays 1-5pm; Sundays 1-5pm
- Moyston - Sundays 2-5pm
- Pomonal - Saturdays 1-4pm
- Tatyoon - Saturdays 10am-12pm
- Streatham - Sundays 10am-12pm
- Willaura - Sundays 9am-1pm
Ararat Transfer Station will operate on reduced hours:
- Sundays and Mondays - closed
- Tuesdays to Fridays - 10am-1pm
- Saturdays - 12pm-5pm
Meals on Wheels
This service will continue but will be staffed by Council staff members instead of volunteers.
Maternal and Child Health Service
Maternal and Child Health Nurses will be limiting in-person appointments as much as possible but are still available over the phone. Please phone the service on 5355 0224. You can also download a State Government fact sheet by clicking here.
Staff will be in constant contact with clients to ensure their health, wellbeing and safety are maintained
Kerbside waste collections will continue as normal
The Deputy Chief Health Officer (Communicable Diseases) has gazetted the directions outlined below under their powers in the Public Health and Wellbeing Act 2008. All Victorian councils are required by law to comply with both of these directives.
The Mass Gathering Direction includes the space requirement of one person per four square metres of floor space. Paragraph 9 provides clear definitions of mass gatherings and the current exclusions to the Direction. The Non-essential Business Closure Direction is designed to limit the spread of the coronavirus (COVID-19) virus.
Directions from Deputy Chief Health Officer (Communicable Disease) – Non-essential Business Closure Direction - to download this directive, click here.
Directions from Deputy Chief Health Officer (Communicable Disease) - Mass Gatherings Directions - to download this directive, click here.
LOCAL EVENTS AND FESTIVALS
Due to the Federal Government ruling that bans public gatherings, events and festivals, local event organisers will need to postpone anything planned in the coming six months. If you would like to discuss your events, please phone Council's Community and Event Coordinator Robyn Hemley on 0427 051 562.
Regional Business Pulse Check – click here
The purpose of this survey is to help measure the impact of the COVID-19 pandemic on business in our regions.
Ararat Business to Business Collaboration during COVID-19
Ararat Rural City Council is asking businesses to register their interest in collaborating with other local businesses during this tough time around staffing and other initiatives. The information you provide will be confidential and not made available to the public.
Please fill in our short two-minute survey - click here.
For information links to access advice regarding funding and health advice for businesses of all sizes, please click here