Ararat Rural City Council - COVID-19 Response

COUNCIL SERVICEs UPDATE
*This page was last updated Tuesday, 20 July 2021.
Ararat Rural City Council thanks the community for its support in adhering to safety measures as we continue to navigate through these uncertain times. 
 
Under current restrictions, the state of Victoria will remain in lockdown for another seven days in response to recent cases of coronavirus in the community, this includes Ararat Rural City. 
 
There are only five reasons to leave home:
  • shopping for necessary goods and services;
  • exercise for up to two hours and no more than 5km from your home;
  • care and caregiving, including medical care and getting a COVID-19 test;
  • authorised work and permitted study;
  • to get vaccinated at the nearest possible location.
 
During this time, please:
  • stay within 5km of your home for shopping and exercise
  • wear a mask when leaving your home - both indoors and outdoors
  • private gatherings will not be permitted
 
You may leave home to visit their intimate partner, their single social bubble buddy, or in an emergency – including those at risk of family violence.
 
These actions will protect our loved ones, friends, colleagues, health care workers and the community.
Keep up to date with the latest COVID-19 information via www.coronavirus.vic.gov.au or call the Coronavirus hotline on 1800 675 398.
 

CHANGES IN SERVICES

Council facilities will remain closed during this period including Municipal Offices, Ararat Fitness Centre,  Ararat Gallery TAMA, Ararat Town Hall, Visitors Information Centre, Library and Operations Depot. Our Customer Service team is still available to assist you throughout this time, PH: 03 5355 0200. 

Council will continue to provide all essential services during this period where it is safe to do so. Essential services include:
  • meals on wheels and home support;
  • bin collections;
  • transfer stations; 
  • maternal and child health; and
  • animal management services (contact 03 5355 0200). 

If you have further questions concerning COVID-19 restrictions or need assistance because of the lockdown, please contact the Ararat Community Relief Centre on 03 5355 0980. 

HOW TO GET IN TOUCH WITH COUNCIL

Our customer service centre on Vincent Street will close on 16 July 2021. You can connect with us through:

Phone

Call 5355 0200 to speak to one of our customer service staff.

Email

Send us an email through council@ararat.vic.gov.au and we will respond to your query as soon as possible.

Social Media:

Please keep an eye on our website or social media accounts for updates around the ongoing changes.

Making a payment

Payments such as pet registrations, rates and other Council fees can be made online through BPay or by phone, on 5355 0200 to pay via credit card.
Cheques will also be accepted by the reception. Council Staff will mail out a receipt once payment is processed.

COVID-19 Vaccinations 

There are now several locations within Ararat Rural City where you can receive the COVID-19 vaccine. To make a booking, call one of the clinics below: 
  • For East Grampians Health Service, Elmhurst Bushing Nursing Centre, Lake Bolac Bush Nursing Centre, and Willaura Healthcare call (03) 5352 9363 
  • Ararat Medical Center, Ph: (03) 5352 2311  
  • Tristar Medical Group Ararat, Ph: (03) 5352 1555 
 
COMMUNITY SUPPORT
Ararat Rural City Council has established the Ararat Community Relief Centre to help residents if they have questions, concerns or needs during COVID-19 restrictions. The Centre is not a physical location to visit, but a telephone number you can call for help and advice - 5355 0980
COVID-19 FINANCIAL HARDSHIP GUIDELINES AND APPLICATION FORM
To download a copy of Ararat Rural City Council's COVID-19 financial hardship guidelines and application form, please click here.
CASI INITIATIVE
The Community Activation and Social Isolation Initiative, or CASI, has been implemented to provide those in need with localized support during this difficult time. This initiative connects callers to a trained Australian Red Cross Volunteer who can provide psychological first aid and emotional support to callers. These volunteers can then refer them further to local community connectors. Community Connector are people located within our region and will be able to provide callers with a range of support and give them the ability to talk to a like-minded person who is in a strong position to provide tailored support. Examples of support that Community Connectors can provide are:
  • Regular support chats
  • Practical assistance, such as helping to access food and other essentials
  • Link people to social activities and groups to help with isolation
CASI network can be contacted my calling the Coronavirus Hotline on 1800 675 398 and 
pressing ‘3’

BUSINESS SUPPORT

Any businesses who have concerns about how they will reopen are welcome to contact the business support staff at the Ararat Rural City Council, who can help with a range of concerns, such as:
  • Facilitating business to business relationships
  • Business advice on how to reopen safely
  • Assist with lodging applications for permits, such as outdoor dining and liquor licencing
  • Costs of permits and liquor licencing will be waivered during this time, and we are working to help this transition be as smooth as possible for all local businesses.
Ararat Rural City Council would like to thank all businesses in the region for their resilience and we want to extend our help as far as we can. Further details on how Council can help are available through the COVID-19 Business Support Page
Businesses who would like assistance are welcome to contact our staff:

 

BUSINESS SUPPORT

Council's Economic Development team is dedicated to working closely with businesses to cushion the blow in these difficult times and assist businesses to navigate the options available to them. #Stongertogether 

For information links to access advice regarding funding and health advice for businesses of all sizes, please click here