Community and home support

Our home support program operates using a combination of Council funding along with Commonwealth Home Support Program (CHSP) funding from the Commonwealth Government, for our eligible older people (64 years and over). The Home and Community Care Program for Younger People (HACC PYP) is funded by the State Government for our eligible younger people (under 65) to maximise their independence and ability to live safely in their home.

The Commonwealth Home Support Program aims to help people stay living in their own homes for as long as they can and wish to do so by:

  • Delivering high-quality support services,
  • Taking into account each person’s individual goals, preferences and choices, and,
  • Having a strong emphasis on wellness and quality of life.


Services provided by Council are considered entry-level, which means the support provided is low intensity on a short-term or ongoing basis. Higher level services may also be delivered on a short-term basis.

Ararat Rural City Council (ARCC) also provides services on behalf of a number of other agencies. These services are provided on a full fee for service basis.

All Council Direct Care Support Workers have a minimum qualification of:

  • Certificate III in Aged Care or equivalent,
  • Current first aid qualification, and,
  • Annual professional development to keep their high level of skills and professionalism.


Services provided by Council include:

  • Initial assessment.
  • Domestic assistance – general house cleaning and linen services.
  • Personal care – assistance with self-care including showering and grooming, and assistance with self-medication administration.
  • Social support – visiting, shopping, accessing services or recreation activities.
  • Home maintenance – minor repairs and garden maintenance required to maintain safety.
  • Home modifications – modifications recommended by an occupational therapist.


In order to have your eligibility for services assessed, Ararat Rural City Council Home Support Services and other aged care services, please contact My Aged Care on 1800 200 422 or visit if you’re over 64. Community members who are under 65 and ineligible for NDIS funding, please contact the Ararat Rural City Council Home Support Office on 5355 0242.

Aged Care Assessment Program

The Aged Care Assessment Program is an assessment of the care needs of frail older people. 

Council’s Assessment Officers will work with you to:

  • Conduct a detailed assessment of your physical, medical, psychological, cultural and social needs and give you a choice of help and services available.
  • Refer you to services of your choice.


In undertaking this work, the assessment officers will:

  • Focus on your needs and preferences.
  • Refer you to a range of services.
  • Actively involve you in your support planning.
  • Contact My Aged Care on 1800 200 422 or go to the My Aged Care website.