Help Us Keep Ararat Rural City Well-Maintained: Report Issues to Council

Ararat Rural City Council actively seeks the community’s input regarding any issues observed that require Council’s attention, including any instances of stray livestock or issues within our local road network.

To ensure the most efficient assessment and resolution, residents are encouraged to report any issues directly through Council's accessible online ticketing system, Councilwise. This platform facilitates prompt attention by the relevant Council staff member.

To lodge a report on an issue or make a request, please visit Councilwise and complete the short form detailing the specific issue, its location, and any other relevant information. Residents can also upload photos to assist with better identifying the issue.

Once a ticket is submitted, a unique reference number will be automatically generated, enabling residents to monitor the status of their report. At the time of submitting a ticket, you can also request to be contacted by Council via phone or email.

For those who prefer email, maintenance requests can also be submitted via email to [email protected]. A Customer Service representative will then create a ticket on your behalf.

“We take our resident’s concerns seriously here at Council and we are committed to getting them resolved as quickly as possible,” says Ararat Rural City Council CEO Dr Tim Harrison

“By communicating your concerns, you’re helping us to prioritise maintenance and ensure our municipality is well-maintained for everyone in the community.”