Customer Service Trainee

Department: Customer Services

Employment Status: Full-Time, Fixed-Term (12 Months)

Classification: Band 2

Kick Start Your Career with Council

Looking to gain practical experience while earning a qualification? Council is seeking a motivated and enthusiastic Customer Service Trainee to join our Customer Services team.

This exciting traineeship combines hands-on workplace experience with formal study towards a Certificate in Business, providing an excellent opportunity to develop valuable skills and build a career in local government.

In This Role You Will:

• Provide friendly and professional customer service via phone, online and in person.
• Assist with administrative tasks, records management and customer enquiries.
• Process payments and support daily customer service operations.
• Learn Council systems, services and procedures.
• Complete training and coursework as part of your traineeship.

About You

We are looking for someone who:

• Has a positive attitude and genuine interest in customer service and administration.
• Communicates effectively and works well with others.
• Is organised, reliable and eager to learn.
• Has basic computer skills and a willingness to develop new knowledge.
• Is committed to completing a Certificate in Business.

Desirable

• Previous customer service or administration experience.
• Interest in local government and community service.
• Understanding of privacy, confidentiality and safe work practices.

Why Join Us?

This is a fantastic opportunity to gain a nationally recognised qualification, learn from experienced professionals and build a strong foundation for your future career in a supportive team environment.

For further information, visit www.ararat.vic.gov.au or contact Human Resources on (03) 5355 0200. 

Applications, including a cover letter, resume and responses to the key selection criteria, should be emailed to [email protected]. 

Applications close: Friday 6 November 2026 at 4.00 pm.

Phuong Au

Chief Executive Officer